Our promise to you:

1. We will always treat you fairly.

2. We will make sure you know how to contact, and work with, your Safer Stronger Neighbourhood (SSN) teams.

3. These teams will be visibly working for you 80 per cent of their time.

4. The SSN teams will get back to you within 24 hours. If necessary we will provide a more detailed response ASAP.

5.  We will aim to answer 999 calls within 10 seconds, and we will get to emergencies as soon as we can safely do so. We aim to reach you within 15 minutes in towns and cities and 20 minutes in rural areas.

6.  In other cases, if you need us, we'll aim to be there within an hour for neighbourhood priorities (you can see what they are on our website). If it's better for you we'll make an appointment within 48 hours of your   call, or we'll gladly give advice, answer questions, or put you in touch with someone who can help.

7.  We want to meet with people in your neighbourhood at least once a month, – either in formal PACT (Partners and Communities Together) meetings, which are advertised, or you can invite us to your own group's meetings. We will come to groups like mother and toddlers, pensioners, football clubs or even the local supermarket.

8.  We will provide updates every month on local issues either at meetings or on our website.

9.  If you've been a victim of crime and you'd like us to visit, we will. We'll agree how often you want information on how the case is progressing – it could be as much as every month.

10.  If you are not happy with our service, we'll work with you to resolve things.

We want to do our best for you but if we fail to meet our Pledge we will always explain why it has not been possible on that occasion to deliver the high standards to which we aspire and you deserve.